DIAPASON offers advanced functions that meet current Customer support management needs, as well as those required for development and on-going improvement of your activity.
DIAPASON helps you manage aftermarket as a real profit centre.
Main functions:
- Management of intervention requests
- Management of findings reports: flaws, requests for product modification…
- Output of Customer Support orders: launch of manufacturing, delivery…
- Supply flow management
- Product sub-assemblies management
- Optimisation of Customer requests processing time
- Grouping of requests per client
- Management of warranties
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